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24/7 NOC & Technical Support
Service outage, performance issue or urgent intervention. In critical situations, call first, then open a ticket from the panel.
CONTACT
Reach the right team in one step
An infrastructure that runs without interruption needs a team you can always reach. Our NOC team is on duty 24/7 at our data center in Trabzon Teknokent; our sales team at our Istanbul office is just a message away during business hours.
- 24/7 NOCon-site team
- 2 business hourssales response
- Trabzon · Istanbuldata center · sales
- KVKKdata assurance
TEAM STATUS · TÜRKİYE
Who is online right now?
- NOC & Technical Support24/7/365 · phone and panel—
- Sales & Solution ArchitectsWeekdays 09:00–18:00—
- BillingWeekdays 09:00–17:30—
- Facility TourWeekdays 10:00–17:00 · by appointment—
Statuses are calculated in Türkiye time (TRT). On public holidays, only the NOC and technical support are available.
QUICK ACCESS
The direct channel for your needs
Every topic has its own team and channel. When you write to the right address, your request reaches the subject-matter expert without being forwarded.
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Sales & Quotes
Our solution architects for new projects, pricing information, capacity planning and free architecture consulting.
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Billing & Accounting
Our accounting team for invoice questions, payment notifications, e-invoice details and refund processes.
KVKK Requests
Information requests, correction and deletion requests regarding your personal data. Requests are concluded within 30 days at the latest.
Partnerships
Reseller, referral and technology partnerships; our partner program for SAP partners and system integrators.
Careers
Open positions in our NOC, network, cloud and SAP Basis teams, internship program and general applications.
SEND A MESSAGE
How can we help you?
Choose a topic; the form adapts to your needs and your message goes straight to the relevant team's queue.
RECIPIENT TEAM
Sales & Solution Architects
New projects, pricing and capacity planning. Your message is assigned to a solution architect.
- Target response
- 2 business hours
- Business hours
- Weekdays 09–18
info@nuagedc.com
Message received
Our sales team will review your request and get back to you within 2 business hours . A confirmation email has been sent to your address.
Request no.: ILT-2026-00000
OUR OFFICES
From Trabzon to Istanbul and Florida
Our data center and 24/7 NOC team are at Trabzon Teknokent, and our sales office is in Istanbul. We serve international customers through our US company, Nuage Technology LLC.
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DATA CENTER · 24/7 NOC
Trabzon Data Center
Trabzon Teknokent · KTÜ Kanuni Kampüsü
Universite Mah., Hastane Cad. No: 19/B61081 Ortahisar / Trabzon
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Visits by appointment only · Explore the facility
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SALES OFFICE
Istanbul
Nuage Teknoloji A.Ş.
Cumhuriyet Mah. Cevval Sok. No:1/3C Blok K:13 D:195, First Avenue
Büyükçekmece / İstanbul
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Weekdays 09:00–18:00 · meetings by appointment
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US · US ENTITY
St. Petersburg, Florida
Nuage Technology LLC · International sales
7901 4th Street N #26962St. Petersburg, FL 33702
USA
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English-speaking customers welcome · Mon–Fri 09:00–18:00 (ET)
DATA CENTER LOCATION & GETTING THERE
On the Black Sea coast, at Trabzon Teknokent
Our data center is at Trabzon Teknokent inside the KTÜ Kanuni Kampüsü, a few minutes from the airport and about 12 minutes from the city center. Choose a route to see the path to follow and the estimated time on the map.
Duration
~5 min
Distance
~2.5 km
Transport
Taxi / car
From the airport exit, turn onto Farabi Street; head toward KTÜ Kanuni Kampüsü and reach the Trabzon Teknokent entrance on Hastane Street.
DATA CENTER ADDRESS
NuageDC Trabzon Data Center
Trabzon Teknokent (Trabzon Technology Development Zone)Üniversite Mahallesi, Hastane Caddesi No: 19/B
61081 Ortahisar / Trabzon
40.98931° N, 39.77053° E
The links open the relevant map service in a new tab; the services' own privacy policies apply.
GETTING THERE
- Teknokent is located inside KTÜ Kanuni Kampüsü; there is a security check at the campus entrance. Please provide visitor names and vehicle license plate when booking your appointment.
- We are about 2.5 km from Trabzon Airport; you can reach us from the airport by taxi in a few minutes.
- Hardware deliveries are made on weekdays between 09:00 and 17:00 with a receiving request opened in advance.
VISITOR PROCEDURE
Security starts before the gate
Every visit to our data center is planned in advance, recorded and escorted from start to finish. This is the first step in protecting our customers' hardware.
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Appointment
Request at least 1 business day in advance via the form or the panel.
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ID notification
The visitor list is approved in advance by the security team.
- 03
Security entrance
Original ID is checked and a visitor badge is issued.
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Escorted tour
Mantrap and biometric zones are passed with authorized staff.
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Exit log
The badge is returned and equipment entry and exit is recorded.
You can explore the facility's 7-layer security architecture on the Trabzon Data Center page.
BUSINESS HOURS
The NOC never closes, the others keep business hours
All times are Türkiye time (TRT); our US office operates on Eastern Time (ET). On public holidays, only the NOC and technical support are available; other requests are answered on the first business day.
| Team | Weekdays | Weekends | Now |
|---|---|---|---|
| NOC & Technical Support | 7/24 | 7/24 | — |
| Sales & Solution Architects | 09:00 – 18:00 | Closed | — |
| Billing & Accounting | 09:00 – 17:30 | Closed | — |
| Facility tours (by appointment) | 10:00 – 17:00 | Closed | — |
| Hardware receiving & shipping | 09:00 – 17:00 | Closed | — |
FREQUENTLY ASKED QUESTIONS
Common questions
Frequently asked questions about support channels, response times and facility visits.
For a critical issue affecting your production environment, call our 24/7 support line and open a ticket from the customer panel at the same time. Our NOC team is on duty at the Trabzon facility every day of the year, around the clock.
Sales and quote requests received during business hours are answered within 2 business hours at the latest. Requests received outside business hours are handled in the first hours of the next business day. For a detailed quote, you can use the quote wizard.
Yes. Facility tours are held on weekdays by appointment. Visitor names must be provided at least 1 business day in advance, and you must bring a valid ID document on the day of the visit. A team member will accompany you throughout the tour. To book, select the Facility tour subject in the form above.
You can send your requests regarding your personal data to kvkk@nuagedc.com , by registered electronic mail (KEP) or in writing. Requests are concluded within 30 days at the latest. Details are in the KVKK Privacy Notice.
We recommend that existing customers open support tickets from the customer panel. Requests opened from the panel are automatically matched to your service, past correspondence is kept in one place, and you can track the status of your request in real time.
Our Colocation customers can deliver their hardware on weekdays between 09:00 and 17:00 or send it by courier. Before shipping, simply open a hardware receiving request from the customer panel and provide the serial numbers.
NEW PROJECT
Need a detailed quote?
Describe your needs in a few minutes with our five-step quote wizard, and our solution architects will come back with a tailored architecture and pricing proposal.